The guest will receive an offer (by e-mail, fax or per post) without obligation which will be valid for two working days (if no other specifications are given). If the guest does not accept the offer within these two days, we will re-enter the accommodation in our database as vacant. The offer is solely intended for the named addressee. The guest may not pass the offer to a third party without written permission of the Deutsche MesseZimmerVermittlung.
Following the signed acceptance of the offer, the guest will receive a written confirmation by e-mail or fax (only if desired) and the reservation becomes valid. The guest will then receive details of the accommodation.
The guest will receive an invoice from us, which has to be settled according to the invoice payment data. We reserve the right to change the conditions according to the offer.
The extent of the services agreed upon is described in the offer. We reserve the right to make organizational changes that have become inevitable after the conclusion of the contract.
The guest have the right to withdraw from the reservation at any time, but the services that have already been made use of by this time have to be paid as well as the loss of rental income for the host.
The cancellation charges within the following time limits are:
until 36 days prior to the planned date of arrival: 25% of the total amount.
until 30 days prior to the planned date of arrival: 50% of the total amount.
until 8 days prior to the planned date of arrival : 70% of the total amount.
until 3 days prior to the planned date of arrival: 80% of the total amount.
Cancellation/No Show on the planned arrival date: 90% of the total amount.
The guest has the right to lower the price towards the host if the host does not follow his/her commitments or the room/subject is not in announced condition.
If the confirmed accommodation is not useful on the guest’s arrival, the host has to directly organize a substitute at his/her own expenses. The costs must not to be higher than the agreed rental costs. Extra costs have to be paid by the host himself/herself.
§8 arrangement protection
The guest is not allowed to make a direct contract with the arranged host at any time. If the guest does already know this host from another source, he has to immediately provide us with this information or the accommodation will be regarded as signed through us.
§9 liability exclusion
DMZV is only liable for its services as an agency. The liability is limited to cases of direct or indirect material or immaterial damage of the guest. The host or his/her insurance is liable for any damage or theft in the arranged accommodation.
§10 place of jurisdiction
The place of jurisdiction for all services indicated in the contract shall be Hanover, Germany. All made arrangements are solely subject to the German law. Deviations from the effective law cannot be taken into consideration.